Return Policy

Thank you for shopping at the official website of Sky Ravine.

We strive to provide you with the best shopping experience possible. However, we understand that there may be times when you need to return a product. Please read our return policy carefully to ensure a smooth and hassle-free return process.

Eligibility for Returns:

– We accept returns for most products within 30 days of delivery.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Eligible Items for Returns:

– Personalized items.
– Digital downloads or streaming services.
– Products that have been used, damaged, or altered from their original condition.
– Items purchased during clearance sales or promotional events.

Return Process:

– To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at returns@skyravine.com.
– Please provide your order number and the reason for the return.

Refund or Exchange: 

– Upon receiving and inspecting the returned item(s), we will process your refund or exchange within 10 business days.
– If you requested a refund, it will be issued to the original payment method used for the purchase.
– If you requested an exchange, we will ship the replacement item(s) at no additional cost, provided the item(s) are in stock, and reason for exchange.
– All return and exchange requests are subject to review and approval.

Return Shipping Costs: 

– If the return is due to our error or a defective product, we will cover the return shipping costs.
– If the return is due to a change of mind or any other reason not attributable to us, you will be responsible for the return shipping costs.

Damaged or Defective Items:

– If you receive a damaged or defective item, please contact us immediately.
– We will arrange for a replacement or refund, depending on the availability of the product.

Cancelling an Order:

– If you wish to cancel your order, please contact us as soon as possible.
– Once an order has been processed and shipped, it cannot be cancelled. You may initiate a return following our standard return policy.

Modifications to the Return Policy:

– We reserve the right to modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Sky Ravine, you acknowledge and agree to abide by our return policy.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at returns@skyravine.com.